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Lessons in Leadership from Mariam Chtchyan



In the rapidly evolving tech industry, understanding the interplay between leadership and project management is crucial. Recently, I had the privilege of speaking with Mariam Chtchyan, Chief Operations Officer at HackTech LLC, who shared invaluable insights from her journey from project manager to COO. Our conversation revealed not just the complexities of navigating the tech world but also the personal and professional growth that comes with such roles. This article discusses, "Lessons in Leadership from Mariam Chtchyan".

From Project Manager to Executive Leader

Mariam’s career trajectory is a testament to her adaptability and vision. Starting as a project manager, she quickly understood the significance of agile methodologies and virtual management tools in today’s global and fast-paced market. She explained, "Adopting agile methodologies allowed us to remain flexible and responsive, ensuring we could meet client needs efficiently while fostering a collaborative team environment."

Emphasizing Team Dynamics and Customer Satisfaction

One of the core aspects of Mariam’s role as COO involves enhancing team dynamics and ensuring customer satisfaction. She highlighted the importance of building a cohesive team capable of delivering outstanding results. "The key," Mariam noted, "lies in understanding the strengths and weaknesses of each team member and ensuring that communication lines are always open and clear." This approach not only helps in project delivery but also enhances team morale and engagement.

Navigating Challenges with Tech Leads

During our discussion, Mariam also touched on the challenges of working with Tech Leads, particularly when aligning project goals with technical capabilities. She shared a recent challenge where differing views on project direction could have derailed progress. "It’s essential to create a space where each voice can be heard and validated, and yet, a common ground must be established early on," she stated. This balance ensures that while innovative ideas are encouraged, they also fit within the project's scope and client expectations.

The Impact of AI on Project Management

Artificial intelligence (AI) is reshaping industries, and project management is no exception. Mariam is particularly enthusiastic about the possibilities AI brings to her field. "AI can automate routine tasks, freeing up our team to focus on more strategic elements of projects," she explained. This shift not only improves efficiency but also allows her team to engage in more meaningful and creative aspects of their work, driving further innovation at HackTech LLC.

Building a Successful Company Culture

Lastly, we discussed what it takes to build a successful company culture, especially in a tech company. Mariam believes that the foundation lies in mutual respect, continuous learning, and a clear vision. "A culture that embraces change and fosters continuous improvement is crucial for sustaining innovation and growth," she commented.

Lessons in Leadership from Mariam Chtchyan

Mariam Chtchyan's insights provide a roadmap for current and aspiring tech leaders to navigate the complex landscape of project management and leadership. Her emphasis on agile methodologies, team dynamics, and the innovative use of technology exemplifies the qualities necessary to thrive and lead effectively in the tech industry. As we wrapped up our conversation, it was clear that her strategic approach to leadership and management could serve as a model for many looking to make their mark in the tech world.

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